Support Centre

How can we help?

We are here to make sure your learning experience runs smoothly. Reach out and we will get back to you as quickly as possible.

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Technical Support

Lessons not arriving? Bot not responding? Payment issue? Wrong track? Email us and we will fix it fast.

⏱ We respond within 24 hours on weekdays
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General Enquiries

Questions about the tracks, pricing, corporate training, or partnerships? We would love to hear from you.

⏱ We respond within 48 hours
📲 Bot Commands — Get help directly on WhatsApp

While chatting with the SkillStack NG bot, you can type any of these commands at any time to get instant help.

HELP
Get support info

Shows you how to contact us and lists all available commands.

LESSON
Resend today's lesson

If your lesson didn't arrive or you want to review it again.

STATUS
Check your progress

See which day you're on, your track, and your streak.

PAUSE
Pause your lessons

Going on a trip or busy week? Pause and resume anytime.

RESUME
Resume your lessons

Pick up exactly where you left off after a pause.

STOP
Cancel your subscription

We will stop your lessons and process your cancellation.

❓ Common Issues & Solutions
My lessons stopped arriving — what do I do?

First check that your subscription is still active — monthly plans renew automatically but can fail if your card expires. Then reply to the SkillStack NG bot with the word LESSON to request a manual resend. If that doesn't work, email support@skillstackng.com with your WhatsApp number and we will investigate within 24 hours.

I paid but never received my first lesson.

This usually happens when the WhatsApp number entered at checkout does not match the number you messaged the bot from. Email support@skillstackng.com with your payment reference and the correct WhatsApp number and we will activate your account manually within a few hours.

I am receiving the wrong track — I paid for one but getting another.

This can happen if you messaged the bot before completing payment. Email support@skillstackng.com with your name, WhatsApp number, and which track you paid for. We will correct it immediately and reset your lessons to Day 1 of the right track.

I want to change my lesson delivery time.

Reply to the SkillStack NG bot with your preferred time — 6AM, 7AM, 8AM, 12PM, 6PM, or 9PM — and we will update your schedule. If the bot doesn't respond, email support@skillstackng.com.

I want to switch to a different track.

Track switches are handled manually to ensure no lessons are lost. Email support@skillstackng.com with your WhatsApp number and the track you want to switch to. We will confirm before making any changes.

How do I cancel my monthly subscription?

Type STOP in the bot chat, or email support@skillstackng.com with your WhatsApp number and a cancellation request. Monthly subscriptions cancelled before your next billing date will not be charged again. Full 90-day subscribers have paid once and have no ongoing subscription.

I submitted my task but got no AI feedback.

Make sure your reply is a proper task response — at least a sentence or two. Very short replies (like just "done" or a single word) may not trigger feedback. Try submitting your full answer again. If the issue persists, email support@skillstackng.com with your WhatsApp number.

I want a refund.

We offer subscription extensions for technical failures on our end (see our guarantee). For refund requests, email support@skillstackng.com within 7 days of your payment with your payment reference. We review every request individually and respond within 48 hours.

Quickest way to get help

If you are already chatting with the SkillStack NG bot and something is wrong, just type this and we will take it from there.

HELP